Rithum (Channel Advisor) – Marketplace Operations Specialist

Senior Digital Marketing Executive (WFH)

Experience: 1 – 2 Years
Location: WFH/Bangalore, India
No of positions: 2 Nos
Industry: IT/ ITES
Employment Type: Full Time
Work Timings: 09.00 AM CET to 06.00 PM CET
Educational Qualification: Bachelors Degree
Notice Period: Immediate

• Strong proficiency in Rithum (formerly known as Channel Advisor) is required
• The Marketplace Operations Specialist is responsible for managing and optimizing product listings, resolving listing errors, and ensuring seamless feed management across various e-commerce platforms.
• This role involves coordinating with multiple teams, setting up promotions, and ensuring compliance with marketplace guidelines.
• The ideal candidate will have a strong attention to detail, excellent communication skills, and a proactive approach to problem-solving.

RESPONSIBILITIES:

• Activity list

  1. Resolving Listing Error

  • Identify and fix product name issues, ensuring compliance with platform-specific guidelines.
  • Create and manage rule templates in tools like Rithum to streamline error resolution.
  • Address length constraints for product titles and descriptions.
  • Resolve brand authorization, trademark, and intellectual property issues.

  2. Managing Defective ASINs:

  • Identify and correct defective ASINs using feedback from Amazon and other marketplaces.
  • Collaborate with internal teams to ensure timely resolution and re-listing of products.

  Promotions and Vouchers

  1. Vouchers/Promotions Setup

  • Configure and manage promotional campaigns and discounts across multiple marketplaces.
  • Monitor promotion performance and make data-driven adjustments to optimize results.

  Feed Management

  1. Product Feed Management:

  • Use Feed Management Tools (e.g., Product Up) to create, update, and manage product feeds for marketplaces.
  • Regularly review feed performance and resolve any feed-related errors to ensure accurate product information.

  Communication and Coordination

  1. Upstream/Downstream Coordination:

  • Communicate and resolve product feed errors with upstream sources (e.g., supply chain, inventory management) and downstream destinations (e.g., marketplace channels).
  • Maintain detailed records of error resolutions and follow up regularly to ensure timely fixes.

  2. Brand Application Support:

  • Assist in submitting applications for Amazon Brand Registry and other marketplace brand programs.
  • Support the documentation process and liaise with relevant teams for successful brand applications.

  Special Activities

  1. Reporting

  • Prepare and present regular reports on listing performance, error resolution status, and promotional campaign success.

  2. Customer Support Coordination

  • Collaborate with customer support teams to address consumer issues related to marketplace listings.
  • Implement feedback mechanisms to improve product information and reduce recurring errors.

  3. Continuous Process Improvement:

  • Participate in initiatives to streamline listing and feed management workflows.
  • Identify opportunities for automation and efficiency improvements.

QUALIFICATIONS:

• Bachelor’s degree in business, Marketing, or a related field.
• 2+ years of experience in e-commerce operations, marketplace management, or a similar role.
• Proficiency in using feed management tools (e.g., Product Up) and marketplace platforms (e.g., Amazon Seller Central).
• Strong understanding of marketplace guidelines, brand compliance, and intellectual property regulations.
• Excellent communication and coordination skills.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Detail-oriented with strong problem-solving skills.
• Experience with Amazon Brand Registry and promotional campaign management.
• Familiarity with Rithum or similar rule-based listing management tools.
• Knowledge of inventory management and supply chain processes.
• This role may require occasional collaboration across different time zones.

AIMLEAP is an ISO 9001:2015 and ISO/IEC 27001:2013 certified global technology consulting and service provider offering Digital IT, AI-augmented Data Solutions, Automation, and Research & Analytics Services.

AIMLEAP has been recognized as ‘The Great Place to Work®’. With focus on AI and automation-first approach, our services include end-to-end IT application management, Mobile App Development, Data Management, Data Mining Services, Web Data Scraping, Self-serving BI reporting solutions, Digital Marketing, and Analytics solutions.

We started in 2012 and successfully delivered projects in IT & digital transformation, automation driven data solutions, and digital marketing for more than 750 fast-growing companies in the USA, Europe, New Zealand, Australia, Canada; and more.

– An ISO 9001:2015 and ISO/IEC 27001:2013 certified
– Served 750+ customers
– 12+ Years of industry experience
– 98% Client Retention
– Great Place to Work® Certified
– Global Delivery Centers in the USA, Canada, India & Australia.