IT Admin Desktop Support Engineer L1 (WFH) 1- 3 Years

IT Admin Desktop Support Engineer L1

Shift Time 6:30 pm to 3:00 am IST (Canada Shift)
English language to be excellent
Experience: 1 to 3 Years
Salary: 2.5 to 4 INR LPA
Location: Work from Home, Bangalore, India
No of positions: 2 Nos
Industry: Information Technology
Notice Period: Immediate

• Be the main point of contact for internal IT support
• Troubleshooting basic issues for online systems
• Assist the operations team with ensuring all technical issues are resolved quickly and efficiently
• Communicate effectively with internal staff to resolve issues
• Support on Zoom and remote technical support.
• Maintain technical Support Log of all interactions
• Well versed in Windows & Mac Operating Systems Old and new versions
• Knowledge of Features and Functions of the Chrome Browser
• Guide Agents in following troubleshooting steps
• Innovate new Strategies and ideas for solving issues
• Experience with online audio /connectivity / bandwidth issues
• Experience troubleshooting hardware such as computers, routers, Wifi, etc remotely
• Ability to multitask with many people at the same time

Required Candidate Profile

Be available On business communicator 6.30pm IST – to 3.00am IST Monday to Friday
Also able to zoom call with employees – communicating both in business communicator and Zoom with Audio as required.
You will be reporting directly to the Manager of technology, and maintaining an Interaction Log detailing issues and Actions taken to resolve and escalate issues as required.

AIMLEAP is an ISO 9001:2015 and ISO/IEC 27001:2013 certified global technology consulting and service provider offering Digital IT, AI-augmented Data Solutions, Automation, and Research & Analytics Services.

AIMLEAP has been recognized as ‘The Great Place to Work®’. With focus on AI and automation-first approach, our services include end-to-end IT application management, Mobile App Development, Data Management, Data Mining Services, Web Data Scraping, Self-serving BI reporting solutions, Digital Marketing, and Analytics solutions.

We started in 2012 and successfully delivered projects in IT & digital transformation, automation driven data solutions, and digital marketing for more than 750 fast-growing companies in the USA, Europe, New Zealand, Australia, Canada; and more.

– An ISO 9001:2015 and ISO/IEC 27001:2013 certified
– Served 750+ customers
– 11+ Years of industry experience
– 98% Client Retention
– Great Place to Work® Certified
– Global Delivery Centers in the USA, Canada, India & Australia.