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Contact Center Analytics Services Offered by Outsource Big Data.

An integrated approach to transform contact center operations is essential for providing increased customer experience and customer engagement. Ensure increased customer experience management at every customer interactions and touch points leveraging internal structured and unstructured data including customer demographic and transaction data, web log data, social media data and external data.

Outsource Big Data Team with years of experience serving clients across the globe can help providing expertise to minimize your operational cost while offering increased customer experience. Our solutions are custom designed for every one of our clients and for that we leverage statistics, text analytics methods, data mining techniques, consulting, and research. With data driven analytics solutions that match the very specific needs of your contact center business, you can be ready for almost any development in your industry as it unfolds, positioning you for success.

Today, Outsource Big Data team is trusted partner in providing customer impact. When the time comes to hire someone to manage your contact center analytics, be sure you choose a company you can trust to get the job done right. We hire only experts with educations from leading universities around the globe and provide them continues training.

We proactively work to respond to and resolve any issues our customers might have, backed by 24/7 support, address questions quickly, and help you make smarter, faster decisions in your industry so you can grow your business faster. As you globalize your business presence, turn to Outsource contact center analytics and explore your growth opportunities.

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Expect the best

"Call Center Analytics Services - Conversion Optimization and Targeting "

From sales and marketing to procurement, finance and consulting, our analytics services will position your company to make smarter, better formulated decisions that will have a positive impact on your business as a whole.
Our Supply Chain Analyst always work closely with each of our customers to provide business value which Our data scientists will work with you to develop analytics solutions comprised of customer transaction data, customer demographic data, attitudinal data, social media data, web data, customer interaction data and much more.



Contact Center Analytics Solutions Offered by OBD:

  • Text Analytics
  • Voice of the customer (VOC) Analytics
  • Trend Analytics
  • Multichannel optimization
  • Call demand/volume reduction
  • IVR & Web reporting
  • Big Data Analytics
  • Channel preference modeling
  • Volatility analysis
  • Operations Performance Analytics
  • Agent Performance reporting
  • Social Media Analytics and Monitoring
  • Survey Analytics

Benefits of Hiring OBD

Experience
10 years
Support
24x7
Dedicated Resources
100%
Creativity
95%

Our

Pricing plans

$19* / hour

Analytics & Digital Development

  • Dedicated Resource (160 hrs)
  • $2750 /month
Free Trial worth $250

* The Price can vary based on the complexity involved.

$15* / hour

IT Application Development

  • Dedicated Resource (160 hrs)
  • $2250 /month
Free Trial worth $150

* The Price can vary based on the complexity involved.

$9* / hour

Web Development & SEO/SMM

  • Dedicated Resource (160 hrs)
  • $1350 /month
Free Trial worth $100

* The Price can vary based on the complexity involved.

$5* / hour

Data Management & Web Research

  • Dedicated Resource (160 hrs)
  • $700 /month
Free Trial worth $50

* The Price can vary based on the complexity involved.



Expect the best

Tools & Technologies we use