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Outsource Contact Center Analytics Services

An integrated approach to transform contact center operations is essential for providing increased customer experience and customer engagement. Ensure increased customer experience management at every customer interactions and touch points leveraging internal structured and unstructured data including customer demographic and transaction data, web log data, social media data and external data. Outsource Big Data Team with years of experience serving clients across the globe can help providing expertise to minimize your operational cost while offering increased customer experience. Our solutions are custom designed for every one of our clients and for that we leverage statistics, text analytics methods, data mining techniques, consulting, and research. With data driven analytics solutions that match the very specific needs of your contact center business, you can be ready for almost any development in your industry as it unfolds, positioning you for success.

Today, Outsource Big Data team is trusted partner in providing customer impact. When the time comes to hire someone to manage your contact center analytics, be sure you choose a company you can trust to get the job done right. We hire only experts with educations from leading universities around the globe and provide them continues training. We proactively work to respond to and resolve any issues our customers might have, backed by 24/7 support, address questions quickly, and help you make smarter, faster decisions in your industry so you can grow your business faster. As you globalize your business presence, turn to Outsource contact center analytics and explore your growth opportunities.

“Call Center Analytics – Voice Data to Text Data Actioned ”

From sales and marketing to procurement, finance and consulting, our analytics services will position your company to make smarter, better formulated decisions that will have a positive impact on your business as a whole. Our Supply Chain Analyst always work closely with each of our customers to provide business value which Our data scientists will work with you to develop analytics solutions comprised of customer transaction data, customer demographic data, attitudinal data, social media data, web data, customer interaction data and much more.

Our Digital Workforce Are Trained on

  • AI Augmented Data Mining
  • AI Driven NLP (Natural Language Processing)
  • Computer Vision & Image Analysis
  • Automated Text Data Processing
  • Automated Web Data Processing
  • Automation Driven Data Processing
  • Automation Driven Data Conversion
  • Automation Driven Web Data Scraping

Contact Center Analytics Solutions Offerings

  • Text Analytics
  • Voice of the customer (VOC) Analytics
  • Trend Analytics
  • Multichannel optimization
  • Call demand/volume reduction
  • IVR & Web reporting
  • Big Data Analytics
  • Channel preference modeling
  • Volatility analysis
  • Operations Performance Analytics
  • Agent Performance reporting
  • Social Media Analytics and Monitoring
  • Survey Analytics

Benefits of Hiring Analytics Company – Outsource Big Data Automation team

RISK FREE TRIAL

START WITH A SAMPLE

Let’s start with a risk-free trial and ensure that we understand your requirement and you receive desired outcome. During this period, customer to provide an objective based project evaluation with defined deliverable & timeline. Typically, 90% of trial converts into project.

AI-Augmented Automation

COST SAVING 40% TO 70%

We leverage AI-Augmented & Automation driven process that will provide a great value for your money. Our pricing is straight-forward – zero hidden cost. Choose suitable engagement model – project based, resource-based– full-time, hourly based, outcome based. All cost can be directly converted to outcome.

ISO 9001 & 27001 Certified

For Quality & Security

We are ISO 9001-2015 & ISO/IEC 27001:2013 accredited company which shows our commitment to providing high-quality services to our clients and our approach to continual improvement. We provide utmost importance to the process quality and data security of our deliverables; and our professionals are trained to follow the process and quality standards

AVAILABLE 24 X 7

ANY TIME ZONE

Outsource Big Data Automation Team is available for your specific time zone that syncs with your in-house Team. This is to assure that you could work with programmers as a part of your extended office.

CUSTOM TRAINING

UP-SKILLING ON DEMAND

Based on your needs and requirements, we could leverage our training academy for building Custom training & upskill candidates. In discussion with your team, we could prepare custom training curriculum and mock sample projects. Typically, it takes 2 weeks to 6 weeks’ time.

FREE PROJECT MANAGER

FOR 10 FULL TIME TEAM

We deploy Project Manager for your project requirement – absolutely free. The objective is to ensure that your project delivery is smooth as per your delivery plan and prepare programmers for the same – especially in the initial days. This offer changes from project to project

Case Studies

550+ Happy Customers & Counting

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